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INMATE COMMUNICATION

For more information contact:

Theresa Schwab

schwabt@acrj.org or 434-977-6981 x268

Albemarle-Charlottesville Regional Jail has contracted with Smart Communications - an inmate telephone service provider.  ACRJ wants to help families stay connected.

Inmate Telephones

  • Inmates have the ability to use the wall phones in the housing area or use the phone dialer app on the tablet to make calls. Outside parties have options to send messages to the tablet and schedule video visits. 

  • Be advised that either the Inmate or the called party gets charged, but not both.

  • The rates are the same either way. (Subject to change).

    • $0.06/ min

    • $0.50/min for international prepaid collect and debit

    • $3.00 for deposits

  •  Every Sunday, all inmates receive four, 15 minute free calls including long-distance and domestic international to use at their  discretion.

    • If the call ends prior to the usage of the whole 15 minutes, the remaining minutes cannot be used for another call.

  • All calls are recorded and subject to monitoring.

  • An inmate can make as many calls as they want between 8:00 am until 10:00 pm daily, though this may be subject to change for security reasons.

  • Dropped calls will be charged for the length of the call. 

  • Telephone access can be regulated and/or terminated in accordance with facility policies and procedures. 

  • Staff are not allowed to provide messages to inmates, including advising them that an account has been set up for inmates to call them. Legitimate emergency messages (which will be verified) should be addressed to the Shift Commander or Classification Department and will be given to the inmate according to facility policy and procedure. Please do not leave a message for an inmate regarding death or something serious.  We want to ensure we provide the right support in a major crisis. 

You can contact Smart Communications at 727-349-1561 or 888-253-5178 or visit www.smartinmate.com to set up a new pre-paid collect account.

Attorneys/Professional Agencies Registration for calls/visits(free)

  • Attorneys and professional agencies shall create their accounts at http://smartinmate.com.  When registering, you will need to provide a copy or photo of your bar card/agency ID and driver’s license. Users from professional agencies must also provide a letter on letterhead from their supervisor requesting access to the system. Click Here for More Information.

  • Once registered, your account will be approved and you will have free and/or confidential phone calls and/or video visits. Not all professionals will have confidential access and some may have limited free access.

  • Any attorney/professional agency who is not properly registered will not be permitted to visit with their clients until they have properly registered through Smart Communications and scheduled a visit through scheduling@acrj.org, whether in person, by video, or by phone. 

  • All calls, visits, video visits, and Zoom meetings must be scheduled through scheduling@acrj.org. Availability will be limited on Thursday due to family visitation. 

  • A valid state issued bar card/government issued photo ID shall be presented when entering the facility for an in person visit in addition to being registered and scheduled in ICSolutions. 

  • Communications between inmates and their attorneys and certain professional agencies will be private and confidential. 

  • All attorney/professional visits are scheduled in 30 minute increments. 

  • Questions about scheduling attorney/professional visits should be sent to scheduling@acrj.org

  • You can contact Smart Communications at 727-349-1561 or 888-253-5178 for assistance with registration.  You can contact Theresa Schwab schwabt@acrj.org, Inmate Communications Manager, if you have any questions about finalizing your registration. 

 

Funding an Inmate Account for General Public

There are 2 options available to fund an inmate's ability to communicate with the general public.  Please review both options before deciding.

  • Option 1:  To set up an inmate telephone account only (no canteen) so that the inmate can only call you, go to www.smartinmate.com

  • Option 2:  If you want to deposit money on an account so that an inmate can make send messages, have access to tablet entertainment and buy canteen, then go to: https://accesscorrections.com

How to block/unblock calls or other communication from inmates

  • If you receive a call/email/letter from an inmate and you are threatened or harassed in any way, do not accept further calls from this inmate and block them from your account.

  • You can file a report with your local law enforcement agency who can investigate to determine whether criminal prosecution should be initiated. 

  • A phone block request and removal of a blocked number can only be done in writing by the phone account holder. Please contact Theresa Schwab, Inmate Communication Manager, by email/phone/mail/in person with valid id for more information regarding blocks. 

  • All administrative (ACRJ) blocks or removals will require the approval of jail administration or designee. Called party requested block and/or removal will require a request in writing to Theresa Schwab, Inmate Communication Manager at schwabt@acrj.org

Important

  • You are not allowed to make 3-way calls for an inmate(s) for any reason. This includes but is not limited to calling family, friends, victims, ACRJ, Probation and Parole, OAR, Region Ten, attorneys, courts, etc. 

  • Violation of ACRJ phone/email policies may result in disciplinary actions against the inmate and your phone number being suspended by the facility from receiving calls.  Criminal charges may also be placed against you for assisting in criminal activities. 

ADA Information

  • Requests for ADA accommodations can sent to Theresa Schwab. TDD/TTY services and ASL translation are provided for the hearing impaired.

BOND - FREE

  • If you are a professional bondsman and would like your name added to a list of Bondsmen provided to the inmates, please contact the ACRJ Chief of Security.

Questions or concerns can be addressed to:
Theresa Schwab at 434-977-6981 x268 or schwabt@acrj.org

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