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INMATE COMMUNICATION

For more information contact:

Theresa Schwab

schwabt@acrj.org or 434-977-6981 x268

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Inmate Telephones 

 

Please see canteen and video visitation pages for funding these accounts

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  • Inmates have the ability to use the wall phones in the housing area or use the phone dialer app on the tablet to make calls. Outside parties have options to send messages on the tablet or the phone.

  • Be advised that either the Inmate or the called party gets charged, but not both.

  • The rates are the same either way. (Subject to change).

    • $0.12/ min

    • $0.50/min for international prepaid collect and debit

    • $3.00 IVR and Live rep fees

  • Every Sunday, all inmates receive four, 15 minute free calls including long-distance and domestic international to use at their discretion.

  • All calls are recorded and subject to monitoring.

  • An inmate can make as many calls as they want between 8:00 am until 10:00 pm daily, depending on availability of a phone/tablet. 

  • Dropped calls will be charged for the length of the call. 

  • Telephone access can be regulated and/or terminated in accordance with facility policies and procedures. 

  • Staff are not allowed to provide messages to inmates, including advising them that an account has been set up for inmates to call them. Legitimate emergency messages (which will be verified) should be addressed to the Shift Commander or Classification Department and will be given to the inmate according to facility policy and procedure. Please do not leave a message for an inmate regarding death or something serious.  We want to ensure we provide the right support in a major crisis. 

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Attorneys Registration for Calls/Visits (free)

  • Attorneys shall create their accounts at http://www.icsolutions.com.  For assistance with creating an account, please visit https://thevisitor.icsenforcer.com/index.php/register-scheduling.

  • Once registered, please contact Theresa Schwab (schwabt@acrj.org) to complete the registration process and set up a free account, which includes free voice mail and video visitation. 

  • Any attorney who is not properly registered will NOT be permitted to visit with their clients until they have properly registered and scheduled a visit per current facility processes in the ICSolutions Software. Whether in person, by video or by phone. 

  • All calls, visits, video visits, and Zoom meetings must be scheduled through ICSolutions. All attorney/professional visits will be in-person. If an attorney/professional wishes to have a non-contact visit, they need to contact ACRJ Scheduling by email (scheduling@acrj.org) in advance to coordinate. Two of the visitation rooms will not be available for calls/visits/video visits on the first Tuesday of the month and every Thursday. This is to allow for family visitation. Availability will be limited on those dates.

  • For attorneys requesting Zoom meetings due to multiple attorneys/interpreters/screen sharing, please schedule these though ICSolutions like other calls/visits/video visits with the “professional Zoom” option. Once this is scheduled, please contact ACRJ Scheduling (scheduling@acrj.org) to receive the Zoom link. If you do not contact the Scheduling group, the Zoom will not take place.

  • A valid state issued Bar Card / State issued photo ID shall be presented when entering the facility for an in person visit in addition to being registered and scheduled in ICSolutions. 

  • Communications between Inmate and their attorney will be private and confidential. 

  • All attorney/professional visits are held in 30 minute increments and any changes need to be completed through ICSolutions.

  • You must contact Theresa Schwab schwabt@acrj.org, Inmate Communications Manager, if you have any questions about registration and finalizing your registration.  Questions about scheduling visits should be sent to scheduling@acrj.org

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       For assistance with ICS attorney registration:

       ICS Support: 866-228-4031

       ICS Video Support: 888-646-9437

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All Other Professional Agencies (free)

  • All other professional agencies can contact Theresa Schwab (via email at schwabt@acrj.org) to learn more about how to setup a free account.

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General Public​

There are 2 options available to fund an inmate's ability to communicate with the general public.  Please review both options before deciding.

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  • ​Option 1:  To set up an Inmate telephone account ONLY (no canteen) so that the Inmate can only call your phone and not other people with your funds, go to http://www.icsolutions.com or call 1-888-506-8407 to set up a pre-paid account.  This choice allows you to leave inmate voicemail.  This service costs $1 per message. After setting up an ICSolutions account, you must call 434-260-6640 to leave a message.

  • Option 2:  If you want to deposit money on an account so that an Inmate can make phone calls, send emails and buy canteen, then go to: https://accesscorrections.com.  This allows the inmate to transfer money to the phone, buy phone time, and call whomever they want. 

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How to Block/unblock calls or other communication from Inmates​

  • If you receive a call/email/letter from an inmate and you are threatened or harassed in any way, do not accept further calls from this inmate.

  • File a report with your local law enforcement agency who can investigate to determine whether criminal prosecution should be initiated. 

  • A phone block request and removal of a blocked number can only be done in writing by the phone account holder. Please contact Theresa Schwab, Inmate Communication Manager, by email/phone/mail/in person with valid id.

  • All administrative (ACRJ) blocks or removals will require the approval of jail administration or designee. Called party requested block and/or removal will require a request in writing to Theresa Schwab, Inmate Communication Manager at schwabt@acrj.org  

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Important​

  • You are not allowed to make 3-way calls for an inmate(s) for any reason. This includes but is not limited to calling family, friends, victims, ACRJ, Probation and Parole, OAR, Region Ten, attorneys, courts etc. 

  • Violation of ACRJ phone/email policies may result in disciplinary actions against the inmate and your phone number being suspended by the facility from receiving calls.  Criminal charges may also be placed against you for assisting in criminal activities. 

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