All ACRJ In Person Inmate Visitation Suspended Until Further Notice

Click Visitation Update for More Information

INMATE COMMUNICATION

Revised as of 5/24/2021

Inmate Telephones 

  1. Inmates must protect their pin numbers to their accounts. ACRJ does not give refunds.

  2. Inmates have the ability to use the wall phones in the housing area or use the phone dialer app on the tablet to make calls.

    • Be advised that only either the Inmate or the called party gets charged, but not both.

    • The rates are the same either way. (Subject to change).

      • $0.12/ min

      • $0.50/min for international prepaid collect and debit

      • $3.00 IVR and Live rep fees

  3. All inmates receive two (15 minute) free calls including long-distance and domestic international to use at their discretion. After this, in order for an inmate to make calls either:

    • The called party must set up IC Solutions see below or

    • The inmate must have funds on their canteen account an transfer money to buy phone time.

  4. Accounts can be set up for landlines or cellphones.

  5. All calls are recorded and subject to monitoring.

    • Attorney calls are not knowingly recorded and it the responsibility of the attorney to contact the jail to register their firm.

  6. Inmates must record their true name so family/attorney knows whose calling, 

  7. Each call can last up to 15 minutes.

  8. Inmates are not allowed to call persons who are their victims, victim’s families or any other person that has a court order or does not want the inmate to call or anyone they don’t know or who does not want to be contact.

  9. See below how to block an Inmate(s) from calling.

  10. An inmate can make as many calls they want between 8:00 am until 10:00 pm daily. (unless there is a disciplinary restriction) 

  11. You will not be reimbursed for dropped calls as you only pay for what you talk. (Cell phone accounts are set up at your own risk). 

  12. Access to the telephone is not a right, but rather a privilege other than attorney calls, and as such this privilege may be regulated and/or terminated in accordance will facility policies and procedures.

    • You will not be reimbursed for calls disabled for safety and security reasons of the facility as you only are charged for what you talk. 

  13. Staff is not allowed to give messages to inmates including advising them that an account has been set up for inmates to call them. 

14.  Legitimate emergency messages (which will be verified) should be addressed to the Shift Commander or Classification Department (link to page) and will be given to the inmate according to facility policy and procedure. PLEASE DO NOT LEAVE A MESSAGE

FOR AN INMATE REGARDING DEATH or SOMETHING SERIOUS.  WE WANT TO ENSURE WE PROVIDE THE RIGHT SUPPORT IN A MAJOR CRISIS.

 

Attorneys  (free)

1.       Attorneys can contact murray-keyg@acrj.org to learn more about how to register set up a free account.

·         This includes free voicemail and video visitation.

 

2.       These costs are absorbed by ACRJ to ensure that access to legal assistance is not hampered due to inmate’s                        financial status.

·         ACRJ does not recommend any Attorney. 

·         Attorneys are chosen at the Inmates’ discretion.

 

Bail Bond company (free)

1.       Bail bonds can contact murray-keyg@acrj.org to learn more about how set up a free account.

2.       These costs are absorbed by ACRJ to ensure that access to contact a bail bonds company is not hampered due to              inmates financial status.

·          ACRJ does not recommend any Bail Bonds companies are chosen at the Inmates’ discretion.

 

General Public

You have 2 options to help an inmate make calls depending on what you are trying to do.  Please review both options before deciding.

 

1.      If you want to set up an Inmate Telephone account ONLY (no canteen) so the Inmate can only call your phone and               not other people with your funds. (When the inmate is released you must contact IC Solutions for a refund of your               balance. This is not automatic.

2.      Click here to go to http://www.icsolutions.com  or call 1-888-506-8407 to set up a pre-paid account. You cannot do                 collect calls. You pay what you talk.

·         This set up allows you to leave inmate voicemail. Note: This service costs $1 per message.

·         After setting up an IC Solutions account , you must call 434-260-6640 in order to actually leave a message,

·         Note: Our facility does not give non-emergency message as you have the option to leave a voicemail or                send an email.  (Telling an inmate that you have set up a phone account is not considered an emergency.)

·         For emergencies (death in family, medical emergencies etc.) please visit our  or call 434-9776981 x261

3.      ​If you want to put money on an account so that an Inmate can make phone calls, send emails and buy canteen, then           click here to go to http://www.jailatm.com  This allows the inmate to transfer money to the phone and (buy phone               time) and CALL WHOMEVER THEY WANT THAT WILL ACCEPT THEIR CALLS. 

a.       This is treated like a bank account and the inmate has discretion.

b.       NOTE: Upon release the Inmate gets an left over funds from this account.

4.      You can also come and put money on the Jail ATM kiosk 24/7/365 which the inmate has immediate access to.                       (Barring any fees the inmate owes the facility) Visit canteen page for more information

Inmate Voicemail   

 

1.       IC Solutions Inmate Telephone account must be set up/paid for.  See section Inmate Telephones above.

2.       You will be asked for the pin # you created when you set up the account. (The family/friend created) 

3.       Then you will be asked for the inmate’s ID number/Canteen #. (This is NOT the booking number). 

4.       Now the family/friend should then be able to leave the inmate a message. 

5.       Families pay $1 to leave the message but, inmates can listen to it for free. 

6.       When the inmate picks up the phone and put in their ID# the phone system tells them they have a message. (Jail                  staff don’t tell inmates to check their messages)

 

How to Block calls or emails from Inmates

To have your number blocked -  If you receive a call from an inmate, and you are threatened or harassed in any way, the best option is not to accept any more calls. 

However, if this does happen to you, you should file a report with your local law enforcement agency who can investigate to determine whether criminal prosecution should be initiated. 

 

Phone blocks and unblocks 

1.       Phone block request and removal of a blocked number can only be done in writing by the phone account holder by            email, fax, mail, or in person). 

2.       Administrative (ACRJ) block – removal will require the approval of jail administration or designee. Called party                      requested block – removal will require request in writing to:

·         Gequetta “G.” Murray-Key, Chief of Operations murray-keyg@acrj.org  

3.       The request must the phone account holder. The Inmate cannot do this.

 

Don’ts 

1.       You are not allowed to make 3-way calls for an inmate(s) for any reason.

·         This includes but is not limited to: calling family, friends, victims, ACRJ, Probation and Parole, OAR,              Region Ten, attorneys, courts etc. 

2.       Violation of ACRJ phone/email policies could result in disciplinary actions against the inmate and your phone                        number shall be suspended by the facility from receiving calls from ACRJ and/or criminal charges could also be                    placed against you for assisting in criminal activities.