All ACRJ Inmate Visitation Suspended Until Further Notice

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Inmate Telephones 

  • Inmates must protect their pin numbers to their accounts. ACRJ does not give refunds.

  • All inmates receive two (15 minute) free calls including long-distance and domestic international  to use at their discretionAfter this, in order for an inmate to make calls either:

    • The called party must set up IC Solutions see below or

    • The inmate must have funds on their canteen account an transfer money to buy phone time.

  • Accounts can be set up for landlines or cell phones. 

  • All calls are recorded and subject to monitoring. Attorney calls are not knowingly recorded and it the responsibility of the attorney to contact the jail to register their firm.

  • Inmates must record their true name so family/attorney knows whose calling, 

  • Each call can last up to 15 minutes.

  • Inmates are not allowed to call persons who are their victims, victim’s families or any other person that has a court order or does not want the inmate to call or anyone they don’t know or who does not want to be contact. See below how to block an Inmate(s) from calling.

  • An inmate can make as many calls they want between 8:00 am until 10:00 pm daily. (unless there is a disciplinary restriction) 

  • You will not be reimbursed for dropped calls. (Cell phone accounts are set up at your own risk). 

  • Access to the telephone is not a right, but rather a privilege other than attorney calls, and as such this privilege may be regulated and/or terminated in accordance will facility policies and procedures. You will not be reimbursed for calls disabled for safety and security reasons of the facility. 

  • Staff is not allowed to give messages to inmates including advising them that an account has been set up for inmates to call them. 

  • Legitimate emergency messages (which will be verified) should be addressed to the Shift Commander or Classification Department (link to page) and will be given to the inmate according to facility policy and procedure. 


Attorneys  (free)

Attorney can contact to learn more about how to register set up a free account. This includes free voicemail. These costs are absorbed by ACRJ to ensure that access to legal assistance is not hampered due to inmates financial status. ACRJ does not recommend any Attorney.  It is the Inmates’ discretion.


Bail Bond company (free)

Bail bonds can contact to learn more about how set up a free account. These costs are absorbed by ACRJ to ensure that access to contact a bail bonds company is not hampered due to inmates financial status. ACRJ does not recommend any Bail Bonds company. It is the Inmates’ discretion.


General Public

You have 2 options to help an inmate make calls depending on what you are trying to do. 

Please review both options before deciding.


1. If you want to set up an Inmate Telephone account ONLY (no canteen) so the Inmate can only call your phone and not other people with your funds. (When the inmate is released you must contact IC Solutions for a refund of your balance. This is not automatic.)

  • Click here to go to IC Solutions or call 1-888-506-8407 to set up a pre-paid account. You cannot do collect calls. You pay what you talk.

  • This set up allows you to leave inmate voicemail. Note: This service costs $1 per message.

  • After setting up an IC Solutions account , you must call 434-260-6640 in order to actually leave a message,

  • Note: Our facility does not give non-emergency message as you have the option to leave a voicemail or send an email.  (Telling an inmate that you have set up a phone account is not an emergency)

  • For emergencies (death in family, medical emergencies etc.) please visit our Classification page.

2. If you are want to put money on an account so that an Inmate can make phone calls, send emails and buy canteen then click here to go to Jail ATM. This allows the inmate to transfer money to the phone and (buy phone time) and CALL WHOMEVER THEY WANT THAT WILL ACCEPT THEIR CALLS.  This is treated like a bank account and the inmate has discretion. NOTE: Upon release the Inmate gets an left over funds from this account.

Inmate Voicemail   


  • IC Solutions Inmate Telephone account must be set up/paid for.  See section Inmate Telephones above.

  • You will be asked for the pin # you created when you set up the account. (The family/friend created) 

  • Then you will be asked for the inmate’s ID number/Canteen #. (This is NOT the booking number). 

  • Now the family/friend should then be able to leave the inmate a message. 

  • Families pay $1 to leave the message but, inmates can listen to it for free. 

  • When the inmate picks up the phone and put in their ID# the phone system tells them they have a message. (Jail staff don’t tell inmates to check their messages)

Inmate Email


  • This is NOT for ATTORNEY privilege use. Attorneys should not use this service.

  • Email/Safe Mail is a privilege and not a right and could be suspended for violations of jail policy and procedures.

  • Inmates, their family and friends can send “email” to each other.  

    • There are no refunds once this option is used.
      • ACRJ reserves the right not to approve email sent between individuals just as regular mail.  There is no refund under any circumstances if you wish to use this service.  In appropriate photos or attachments as determined by the facility will be denied.  In these instances there are no refunds.

      • If you have concerns about this process please contact 

        • ACRJ does not have access to the Inmate email system and therefore if there is an issue with your account you must visit, clicking the link to the issue you are having, and clicking the "Contact Us" link at the bottom of the pop-up page. They can also call 870-627-5476 or contact

        • Some emails sites do not accept JAIL ATM emails. (ex: schools, government agencies).  There is no refund. The jail does not know this information.

        • The Inmate is responsible for putting gin the correct email address.  There is no refund.

  • All emails cost $0.50

    • When a family member signs up for email, they must enable their messaging subscription on the account they wish to send messages from. The subscription charges the user's card $5.00 and gives their account a credit of $5.00. Each message sent by the user and each collect message read by the user will deduct $0.50 from their account credit. When their account does not have the funding to send another message or read a collect message, their card will be charged another $5.00 upon attempting to send a message or read a collect message. Each account a user enables the email subscription on will cause the payment they entered for the account to be charged the $5.00. 

  • A user can contact an unlimited number of residents. Each message will cost $0.50 to send/read collect. 

  • The cost of a message is $0.50 for a resident unless they ask the recipient to pay in which case the user must pay $0.50 to read the message. 

  • Messaging has the same rules as a letter sent by postage. If the recipient does not read the letter or the letter is rejected by the facility the sender does not receive a refund for the cost of postage. 

  • NOTE: Not email addresses can receive emails from the inmate system we used. ACRJ is not able to determine and you must contact for assistance.


How to Block calls or emails from Inmates

To have your number blocked -  If you receive a call from an inmate, and you are threatened or harassed in any way, the best option is not to accept anymore calls. 

However, if this does happen to you, you should file a report with your local law enforcement agency who can investigate to determine whether criminal prosecution should be initiated. 


Phone blocks and unblocks 

  • Phone block request and removal of a blocked number can only be done in writing by the phone account holder by email, fax, mail, or in person). 

  • Administrative (ACRJ) block – removal will require the approval of jail administration or designee. Called party requested block – removal will require request in writing to Mrs. G. Murray-Key. 

  • The request must the phone account holder. 



  • You are not allowed to make 3-way calls for an inmate(s) for any reason. This includes but is not limited to: calling family, friends, victims, ACRJ, Probation and Parole, OAR, Region Ten, attorneys, courts etc. 

  • Violation of ACRJ phone/email policies could result in disciplinary actions against the inmate and your phone number shall be suspended by the facility from receiving calls from ACRJ and/or criminal charges could also be placed against you for assisting in criminal activities. 


Sending Inmate Money


Sending Inmates Letters/Packages

Learn more about Telephones