All ACRJ In Person Inmate Visitation Suspended Until Further Notice

Click Visitation Update for More Information

INMATE ACCOUNTS

Revised as of 5/24/21 (not for video visitation or streaming services)

  • For information regarding Canteen purchases (for the inmate or by you for the inmate) visit the Canteen page.

  • For more information regarding Video Visitation/Tablet use  visit the Visitation page.

  • For more information regarding the Inmate Telephone visit the Communication page.

  1. Inmates must protect their pin numbers and IDs to all accounts. 

  2. ACRJ does not provide refunds for stolen pin numbers.  Inmates are notified of this.

  3. Personal checks will NOT be accepted. 

  4. All money orders and cashier’s checks must have the inmate’s name and the facility name on them. The sender’s name and address are also required. 

  5. Upon release from the facility, all funds credited to the inmate’s account may be picked up by the inmate only during normal business hours - Monday through Friday 8:30 a.m. to 3:30 p.m. excluding weekends and ACRJ recognized holidays. 

  6. Inmate accounts and their balance cannot be discussed with anyone other than the inmate. Funds can only be released to the inmate. 

  7. An inmate can fill out an ACRJ Inmate Property Release Form to give you money/property visit our Inmate Property page (Link to Property page). You must present valid government issued photo ID.

  8. Inmate accounts and their balance cannot be discussed with anyone other than the inmate. Funds can only be released to the inmate. An inmate can fill out an ACRJ Inmate Property Release Form to give you money/property. You must present valid government issued photo ID.  

 

Fees charged to inmates:

  1. Although the Code of Virginia §53.1 – 131.3 Payment of costs associated with prisoner keep allows this ACRJ does NOT charge for this.

  2. Inmates are charged co-pays for certain medical services.

  3. Inmates are charged for any property damage.

  4. Any inmate meeting the facility definition of indigent (no funds) will still receive basic hygiene products and writing material to communicate with their legal counsel and family members.

  5. NOTE: Jail staff are NOT allowed accept hand delivered cashier’s check or money order from any person/agency for any reason.

SENDING INMATES MONEY

BY MAIL

  1. Cashier’s check or money order are ONLY accepted to the address below: 
    Mail: (NO CASH.  Money Order’s  or Cashier’s Check only).

 

   2. Do not include any other notes or photos etc. in the envelope – this does not go to the inmate. It is simply placed on             their account.

 

ACRJ – Inmate Canteen Fund

Care of (Inmate’s Full Name at Booking), Your ID #

P.O. Box 7626

Charlottesville, VA 22906

 

ONLINE

Click here to visit JailATM.com  (This is not for video visitation, phone or tablet use)    

visit  http://www.gettingout.com  to add money for video visitation, tablet use

visit http://www.icsolutions.com to add money for Inmate telephones

BY KIOSK

(This is not for video visitation, phone or tablet use) must do that at http://www.gettingout.com to add money for video visitation, for tablet use visit http://www.icsolutions.com to add money for Inmate telephones.

 

1.      This is available  24/7 at the jail in the main lobby.

2.      CASH - $1, $2, $5, $10, $20, $50 or $100 bills accepted– no change is given or no change is accepted for deposit.

3.      Cash will not be accepted by jail staff if the lobby kiosk is working.

4.      There is No limit on the amount of cash that can be placed on inmates or a group of inmates.

5.      Credit Card can be done in these increments (ONLY VISA & Master Card)

6.      NOTE: There are fees associated depending on increments placed on the account.

7.      Credit card is NOT accepted by jail staff. NOT ALL VISA or MASTER CARDS are accepted. ACRJ cannot impact that,           you must check-in with your bank).

8.      Family members can ONLY make up to $300 in deposits per credit/debit card per week regardless of how many                   different inmates’ money is being added to.

ISSUES WITH FUNDS POSTING

1.      If for some reason the money posted on an inmate account through any method does not post, the sender/depositor MUST submit tickets to our JailATM.com support by going to the link http://support.jailatm.com/contact.cshtml, clicking the link to the issue you are having, and clicking the "Contact Us" link at the bottom of the pop-up page. T

a.       You may also call 870-627-5476 or contact murray-keyg@acrj.org 

 

2.      Neither Jail staff nor OASIS has access to this information as it is a 3rd part vendor.

IF THE KIOSK IS DOWN

1.      The lobby kiosk may be down for processing.  If the kiosk is down due to issues out of the depositor’s control                       (according to ACRJ’s rules) – authorized jail staff will take those funds and write a receipt for the account to be                       credited as soon as possible between the hours of 9 am to 3 pm Monday - Friday except jail recognized holidays. 

a.       Please see the information above on how to check on funds deposited above.

 

Visit http://www.jailcanteen.com to order on the Inmate’s behalf or visit our Canteen page. (There are stocking fees and it may take 2-3 weeks for your order to arrive to the inmate).

REFUNDS:  FREQUENTLY ASKED QUESTIONS (specific to each vendor)

  • How does the family get their money back:

    • Phone (The family sets up an account at icsolutions.com so the Inmate can make phone calls) go to  http://www.icsolutions.com  

    • Video visitation/tablet services (The family set up so they could visit with the Inmate). www.gettingout.com select visit (but must have created an account).

    • Streaming service (The family puts money on the streaming services account for the Inmate to use those services) by calling 866-516-0115 or going to www.gettingout.com

    • Canteen (The family ordered on the Inmates behalf at jailcanteen.com and would like a refund) (You should have your receipt ready)

    • Funds deposited on jailatm.com will be refunded to the Inmate upon release barring no outstanding fees to the jail.

  • How do released/transferred Inmates get the funds left on their account:

    • Streaming service (The Inmate has money in their own streaming account for services)

    • Canteen (The Inmate ordered canteen for themselves).

      • Please visit our ACRJ Canteen page for more information or

      • Contact Gequetta G. Murray-Key, Chief of Operations at murray-keyg@acrj.org for more information.

    • Jailatm.com is the Inmate’s “jail banking account”.

      • Funds deposited in the jailatm.com will be given to the Inmate at Release or transferred to the facility they are going to.

      • Due to the day/time of release, the Inmate may have to come back the next business day Monday – Friday 8a – 330p. Except on ACRJ recognized holidays.

    • Funds tablet/video visitation streaming services app on a specific Inmate’s name/account, will be refunded to the Inmate upon release barring no outstanding fees to the jail

    • Phone:  Funds transferred to the Inmate’s phone account by the Inmate will be included in the funds given to the Inmate at release or transfer to another correctional facility.