We are continuing to work through issues with the tablet/video visitation implementation. We are sorry for any inconvenience.

GENERAL VISITATION RULES 

VIDEO VISITATION / TABLET

Rules and regulations (Inmate/Public)

Revised July 21, 2021  (All previous editions are obsolete) 

Subject to change at any time

WARNING

All persons /vehicles entering the jail facilities /properties are subject to warrant checks and are subject to being searched or being video recorded. ACRJ grounds and facility(s) are subject to photo and video surveillance at all times (when on ACRJ property).

NOTE: (This facility adheres to the County of Albemarle holiday schedule)

To encourage and strengthen family ties and communication, the Albemarle-Charlottesville Regional Jail promotes and supports inmates to maintain ties with their families and friends through regular visits. In fact, we strongly feel that visitation is an important part of each inmate's rehabilitation. At the same time, ACRJ provides for the safety and security of each facility, staff, inmates and most importantly, the safety of other visitors, the public, and, you.

The Albemarle-Charlottesville Regional Jail is excited to announce that we will go live with Tablets and Video Visitation on Wednesday, May 26th, 2021. This has been a long time in the making, but we are glad to be able to extend to Inmates, their families and friends, and the public the opportunity to “see” one another. This has opened opportunities for more visitations.  

  1. Inmates are responsible for ensuring that family and friends are aware of these changes.

  2. Please read the following information PRIOR to registering for video visitation.  This information is subject to change at any time, and by use of the ACRJ Video Visitation System, Canteen or Tablet/Services or Inmate Telephone Service you acknowledge you agree and accept these policies. Therefore, please read the following information carefully; we trust that this information will be useful to you.

  3. The video visitation/tablet/phone/canteen vendors have system rules as that are placed on their website. 

    • ACRJ is not responsible for anyone’s non-compliance with these rules.

    • By setting up an account, you agreeing to those rules as well as those of ACRJ.

    • Violations could impact your ability to receive a refund/credit if applicable.

  4. Prepaid scheduled visits that have been cut off for some reason.

    • Fees are being charged/deducted for actual video time/streaming service used.​

    • Credit/refunds are given based on a case-by-case basis based after an internal investigation if applicable.'

      • Note:  You are only charged for what is used.​

  5. Participation in video visitation/tablets is a privilege, not a right.

  6. Video visitation can be done from any phone, computer, tablet that has internet connection.

  7. To learn more on how to set up money on for the phone, tablet, movies, music, video visitation, video messaging, photos click here or visit our Inmate Communications page.

  8. Each visit can last up to 15 minutes (family/friends). These visits can be scheduled in 15 minute increments only and considered a visit regardless of how much of the time was actually used.

    • You are only charged for your actual video usage time.​

  9. Concerns about canteen, phones, video visitation/tablet(issues) should be sent to:

VIDEO VISITATION HOURS:

  1. VISITS ARE SCHEDULED ON A FIRST COME, FIRST SERVE BASIS.

  2. All visits are subject to be cancelled without notice due to facility needs. We apologize for the inconvenience.

  3. Each family/friend visit can last up to 15 minutes. These visits can be scheduled in 15 minute increments only and considered a visit regardless of how much of the time was actually used.

Monday thru Sunday 

Start - 8:00AM – all calls end 11:00AM

Start - 1:00PM – all calls end 4:00 PM

Start - 6:30PM – all calls end 22:00PM

Attorney Registration for Call/Visits

 

  1. This is a change.  – Effective Monday, July 26, 2021 – Any attorney who is not properly registered will NOT be permitted to visit with their clients until they have properly registered and scheduled a visit per current facility processes in the IC Solutions Software whether in person, by video or by phone. 

    • Our scheduling team will ONLY be scheduling multi-person Zooms effective Monday, July 26, 2021.

      • There will be no exceptions, and in order to better serve you, we appreciate your cooperation. 

      • This information was sent out to the local VA Bar back in May 2021 from Colonel Kumer.

  2. If you (each individual attorney, REGARDLESS of your law firm or any other previous registration) have not communicated with Mrs. Gequetta “G.” Murray-Key (Chief of Operations) murray-keyg@acrj.org since June 2021, you are not properly registered and will not be able to communicate with your clients after Sunday, July 25, 2021 until this process is completed. Reference above.

  3. A valid state issued Bar Card / State issued photo ID shall be presented when coming to the facility for an in person visit.

  4. Inmates will consult with their attorney in the attorney booths of the jail.

  5. Communications between Inmate and their attorney will be private and confidential. 

  6. To better serve you while adhering to facility needs, although we make everyone attempt to honor all attorney requests for visits because we do understand that on occasion situation arise, attorneys are strongly encouraged to schedule these during ACRJ’s visit schedules as this impacts other important needs of the facility.

  7. Only Attorney/professional visits are in 30 minute increments at a time.

  8. NOTE:  http://Gettingout.com (Inmate Tablets) is for FAMILIES/FRIENDS ONLY.  This shall not be used as Attorney visits as this system is NOT considered privileged.   

    1. ATTORNEYS SHALL USE – http://www.icsolutions.com to register or update registration.

    2. Click HERE for more information.

    3. Please contact murray-keyg@acrj.org (Gequetta “G.” Murray-Key – Chief of Operations) if you have any questions about this to appropriately finalize your registration.

Non-contact Pastoral Visits

  1. Please click here to go to our Programs/Religious Services page. 

  2. Shall be done during normal visiting hours.

  3. No one shall use their religious status to see a family member.

  4. Professional visit shall not be used to allow an unauthorized visit of an Inmate with person(s).

  5. (At this time all visits are suspended pending COVID).  ACRJ does have a facility chaplain. More information is to come.

Other APPROVED Professional Visitors

  1. At this time all visits are suspended pending COVID.  

  2. No one shall use their professional status to visit with an Inmate.

  3. Professional visit shall not be used to allow an unauthorized visit of an Inmate with person(s).

  4. Professional visits are preferred to take place during normal visiting hours.

  5. Contact the facility at 434-977-6981 x 261 to speak with a staff member.

  6. Professional visits are scheduled in 30 minute increments.

  7. We are working to offer a video visitation process to our Professional Partners. (At this time all visits are suspended pending COVID). More information is to come.

  8. NOTE:  http://Gettingout.com (Inmate Tablets) is for FAMILIES/FRIENDS ONLY.  This shall not be used as professional visits.

    • APPROVED PROFESSIONALS SHALL USE – http://www.icsolutions.com to register. Click HERE for more information. (Approved professionals are determined by the Superintendent). UNTIL FURTHER NOTICE, ONLY ATTORNEYS ARE CURRENTLY APPROVED. 

    • Please contact murray-keyg@acrj.org (Gequetta “G.” Murray-Key – Chief of Operations) if you have any questions about this.

Volunteers

  1. Thank you for wanting to serve.

  2. For the safety of our inmates, staff and the community, at this time all visits are suspended pending COVID.  More information is to come.